Wherever the term “the company” is referred to in these terms and conditions this refers to Ridgwoodetti: T/A Zuma Moves

 Wherever the term “the customer” or “you” is referred to in these terms and conditions this means any organisation or person who requests services and/or engages in business with “the company”

 These terms and conditions supersede all others issued.

 1: All prices quoted are exclusive of, but not limited to including tolls, dock fees, congestion charges, fuel and other ad hoc expenses & VAT and other taxes prevailing at the time of invoice.

2: Electric vehicles should be fully charged at the point of collection. If the vehicle needs to be charged during the journey, a waiting time fee of £7.50+ VAT for every 15 minutes will apply. The cost of charging the vehicle at a charging terminal is treated like fuel and will be charged accordingly. Receipts for the charge will be photographed and sent to your registered email address shortly after the job is completed. Please note that some vehicles may require multiple charges during a trip, and additional miles may be incurred if the driver needs to go off route to find a charging terminal.

3: The company reserves the right, at its discretion, to charge waiting time at the current rate as agreed between the company and the customer for any delay in collecting or delivering the vehicle that is outside the control of the company.

4: The company will make all reasonable effort to complete all deliveries in a timely manner as agreed at the time of the booking. The company cannot be held responsible for failure or delay in conducting all our obligations under the contract arising out of any cause outside our reasonable control. In such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to the customer.

5: It is the duty of the customer to ensure that all vehicles to be moved by the company by road are roadworthy and have a current and valid MOT.

 6: In the event of you needing to cancel a booking, this can be done for no charge if cancelled by 2pm the day prior to booking, there after the cancellation fee will be the full job cost. This cancellation must be communicated within working hours which are Monday-Friday 9-5pm.

 7: Where breakdown cover has not been taken out and a breakdown occurs, £100.00 plus VAT or £1.60 a mile plus VAT, whichever is the higher, will be charged to get the vehicle to its onward destination. Any chargeable parts/lubricants required by the breakdown agent to ensure the onward movement for the job:

1. i) We Will always make reasonable attempts to get permission from you prior to incurring any costs. However, if the breakdown occurs out of office hours (Monday to Friday 17:00 pm to 9:00 am and at weekends and Bank Holidays) and the vehicle cannot be left in a safe place, or where this is not possible because we are unable to obtain consent due to a responsible person not being available within 30 minutes of you being informed of said breakdown and/or the vehicle is in a dangerous location we reserve the right to instruct a breakdown/recovery agent to attend to ensure that the vehicle is repaired at a minimum to allow safe passage to a place of safety or where no repair is possible the vehicle is conveyed to a suitable safe and secure location awaiting your further instructions and invoice you for these costs.

 8: The company will not be held responsible for any unavoidable and non-fault damage caused by road debris i.e.. punctures, glass damage, road debris.

9: Motoring offences including speeding fines, toll charges and parking tickets.
The company will take responsibility for paying the above offences, provided the registered keeper completes the required information request in a timely manner. If the notice is ignored and the fine increases due to non-response, the company will only cover the original amount of the offence.

While the offence may have been committed by a Ridgwoodetti driver, under English law, the registered keeper remains legally liable unless they have formally transferred responsibility by completing the relevant section on the enforcement notice.

 10: The company requires all personal items to be removed from any vehicle prior to the company taking custody or control unless agreed by prior arrangement in writing. The company will not be held responsible for any items left in any vehicle and are left in the vehicle entirely at the customer’s risk.

 11: Inspect and Collect / Buyers Vehicles – We will make you aware of any conditions impacting the appraisal of the vehicle, this could include the vehicle being dirty, adverse weather or poor lighting conditions. If you wish to continue with the appraisal and collection this needs to be taken into consideration if further issues are identified when the vehicle is delivered. If the collection is cancelled, this will be charged in full as an aborted movement. It should be noted, our drivers are not trained mechanics and cannot be responsible for mechanical issues that are identified when the vehicle has been delivered. We can, if requested, carry out a short test drive and report any obvious issues that may be present.

12: Any queries must be raised within 14 days of the invoice being raised by the company.

13: Full payment is to be made within 30 days of the date of the invoice. Queries raised after this period will not affect the invoice which must be paid within the stated 30 days.

 14: Once a vehicle has been signed for by the customer then it is no longer the responsibility of the company and any claims for damage will not be considered.

15: We reserve the right to charge legal or collection charges where it is necessary to obtain payment from a customer. We also understand and may exercise our statutory right of interest and compensation under the late payment of Commercial Debts (Interest) Act 1998 if we are not paid within our credit terms. Interest is currently charged at 8% above Bank of England base rate. A charge of at least £40 + VAT will be made on individual seriously overdue invoices (over 90 days from the date of the invoice). In the event of a cessation of business from the customer we, or our agents reserve the right to enter the customer premises and remove goods or chattels owned by the customer in payment for the debt.

16: These terms and conditions shall be governed by the laws of England and shall be subject to the exclusive jurisdiction of the courts of England or Wales.